Provide technical guidance and support to customers, addressing their tyre-related inquiries and concerns. Conduct thorough assessments of customers' vehicles to determine tyre requirements and recommend appropriate products and services. Assist customers in selecting tyres based on factors such as vehicle specifications, driving habits, and budget considerations. Stay informed about technological advancements and manufacturer recommendations related to tyres and automotive services. Communicate with customers and ensure after sales service and customer satisfaction. Handle technical escalations and resolve issues promptly and effectively, ensuring customer satisfaction. Maintain accurate records of services performed, including diagnostic findings, recommendations, and outcomes.