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Job Code : SRE-23-00
Experience : 1 - 5 Years
Job Description / Responsibilities:
Key Responsibilities:
Lead and supervise the front-of-house team to provide outstanding customer service.
Organise and implement training programs to enhance team skills and maintain top service quality.
Supervise the customer service area, ensuring smooth operations and compliance with company policies.
Address escalated customer enquiries and resolve issues promptly and professionally.
Ensure orders are accurate and delivered on time, especially during peak hours.
Collect customer feedback and share actionable suggestions with management to improve service.
Work closely with management to enhance customer service processes and address operational challenges.
Educational Qualification: .
Skill Set: .
Job Type: Permanent
Working Hours: Full-time (30 hours per week or more)
Language Requirement: Minimum of English Proficiency - Minimum of UKVI IELTS 4 or equivalent for international candidates only or equivalent
Salary : £31000 - £38700
Visa/Sponsorship : Available
Job Posted on : 28/01/2025
Job Closing on : 08/02/2025
Job Location : 187 Lower Clapton Road Hackney London, E5 8EG, United Kingdom